Terms of use

1. About Udozo

Udozo is owned and operated by De-Golojan Technologies Ltd (RC 1606658) ("Udozo", "we", "us").

Udozo is a marketplace for buying and selling near you, at udozo.com. Sellers post listings and buyers contact them. Some sellers also let resellers sell their listings on the resellers' own stores, which Udozo hosts.

These terms, the UdozoPay rules and the privacy notice form one agreement between you and us. Sellers who run stores in Seller HQ also accept the seller terms. Where a document says more about one subject, that document applies to it.

Udozo opens country by country. In a country where it is not open, nothing in these documents is an offer.

2. What Udozo does, and does not do

• We host listings and chats. We check listings, keep the marketplace safe and offer UdozoPay.
• We are not the seller or the buyer. A sale is between the buyer and the seller. We do not own, inspect, store, value or deliver the items. We do not promise that an item is as described, that a seller will sell or that a buyer will pay.
• UdozoPay is the one exception. When a buyer pays with UdozoPay, we hold the money and pay it to the seller, or back to the buyer, as the UdozoPay rules say. We still do not become the seller or inspect the item.
• A reseller's store is not the seller of the item either. The item is sold by the seller named on its page, and Udozo holds the money as for UdozoPay.
• Paying directly is at your own risk. If you pay or are paid outside UdozoPay, in cash, by transfer or any other way, we take no part in that payment and cannot get the money back.

How listings are shown. Search results come in the order you choose (best match, newest or price), nearest to you first. On the home pages:

• Sponsored listings are placed by Udozo's team, sometimes because a seller paid Udozo, and are always labelled Sponsored. Nothing else moves a listing up for payment.
• Trending ranks recent listings by how many people contacted, saved and viewed them.
• Some rows show listings or stores Udozo's team picked by hand to show what is on Udozo. Nobody pays for these; a store or listing is only picked while it is live.
• Trending deals are listings whose price came down, shown beside the lowest price they had in the 30 days before.
• Top selling ranks listings by UdozoPay sales completed in the last 30 days. Until enough have sold, the most contacted listings show instead, titled Popular, never as sales.
• For you, Recently viewed, Because you searched and Price dropped are chosen for you from your own activity on Udozo: the listings you looked at, saved and contacted, and what you searched for. Without that activity, or if you turn personalisation off, For you shows what is popular. People also viewed shows listings that others who looked at a listing looked at too.
• Personalisation only changes the order of listings that are already on Udozo for you to see. Sponsored listings stay labelled, and nothing moves up because anyone paid. You can turn personalisation off, and clear what Udozo remembers, under Account, Privacy.

3. Your account

• You must be 18 or over. You need a confirmed email address, and a mobile number from your country. You confirm the number later, with a code we text it, from your profile (where we can text numbers in your country).
• One Udozo account works on udozo.com and on every reseller's store, with one wallet and one history of purchases. One person, one account: do not open accounts to get round a limit, a block or a suspension.
• Your country is fixed when you open your account. You buy and sell in your own country's market, in its currency. A reseller's store sells only to shoppers from its own country; others may look, but cannot buy there.
• Sharing your phone number with a buyer who asks for it needs it confirmed with a code. Selling with UdozoPay needs a passed identity check and a payout bank account in your verified name.
• Keep your password and codes secret. Udozo never asks for them in a chat, a call or a message.

4. Your wallet

Your Udozo wallet pays for UdozoPay orders and purchases on resellers' stores. You top it up through our payment partners; we credit a top-up only once the partner confirms it. Money you top up can be spent on Udozo and its stores, but cannot be withdrawn or transferred. Refunds of orders paid from the wallet go back to it.

Money from your own UdozoPay sales is kept apart, and can be paid out to your bank account as the UdozoPay rules say.

5. Posting a listing

As a seller you promise that:

• you own the item, or have the right to sell it, and it is yours to hand over;
• the listing is true and complete: the title, description, features, condition and photos describe the actual item, faults included, and the photos are of the item itself;
• the price is the price you will sell at, and a former price or discount is one you really offered;
• you list each item once, in the right category and area, and follow the law that applies to you and to the item, including consumer law if you sell as a business.

The rules for listings:

• No contact details or links. Titles and descriptions cannot contain web addresses, links or phone numbers. Buyers contact you through Udozo, and you choose whether they can see your confirmed phone number.
• Photos and video. Each listing needs at least the number of photos shown when you post it, and may have one short video. We remove the hidden details phones add, such as where a photo was taken.
• How long and how many. A listing is live for 30 days unless you renew it. There is a limit on how many listings you post in each category every 30 days, shown when you post.
• What is public. Live listings are public, on Udozo and in search engines: the title, description, features, photos, video, price, condition, the area you chose, and your first name and initial with your badges (for example a confirmed phone or a passed identity check). If you add a profile photo (a picture of you, or a logo or icon), it is public too, beside your name on your listings and seller page, and so is a cover you put across the top of your seller page; each is stored with our file storage provider in the United States, deleted when you replace or remove it, and Udozo's team may remove one that breaks the rules. Your seller page gathers the same: your first name and initial, your photo and cover, your badges, when you joined, your live listings with their categories and states, how many you have sold, your UdozoPay sales and how often you answer chats; never your full name, phone, email or where you live. Never put anyone's personal details in a listing.
• Usernames. Once you have posted enough ads, you may choose a username, and your seller page's address becomes it. It is public, on your seller page's address and beside your listings. It may not pretend to be another person, business or Udozo, mislead buyers, or carry a phone number, email address, link, social media handle or words we do not allow. You can change it once every 30 days; your old one then leads to your new page for 90 days, and nobody else can take it meanwhile. We may remove a username that breaks these rules, and your page goes back to its first address.
• Selling by auction. Instead of a price, you may sell one item by auction where Udozo offers it: you set a starting price, how long it runs (1 to 10 days) and, if you like, a reserve that bidders never see. Once someone bids you cannot change its price, reserve or length, mark it sold or delete it. When it ends, the highest bid at or above your reserve buys it, paid with UdozoPay, and you must sell it at that bid; the Udozo auctions terms say how.
• Sold listings stay visible, marked sold, for about 30 days, then leave the market.
• Your content. You keep the rights in your words, photos and video. You give us a free, worldwide licence to host, show, resize and share them, including in previews on other sites and apps, to run and promote Udozo while the listing is live and for a reasonable time after.
• Listing is free for now. If we add paid features, we publish their prices and terms first, and you choose whether to use them.

6. What may not be sold

You must not list, offer or ask for:

• weapons, ammunition, explosives and their parts, and anything designed to injure;
• illegal drugs, prescription-only and restricted medicines, and anything to make or take them;
• used or opened single-use medical items (syringes, needles, catheters, test strips), and medical supplies past their expiry date;
• counterfeit, replica or fake goods, and anything that infringes someone else's trademark, copyright or other rights;
• stolen goods, or goods you cannot show you are entitled to sell;
• fake or copied money, cards or documents, stolen card or account details, and anything for fraud;
• financial products, investments, loans, crypto offers, gift card codes and money transfer services;
• protected or restricted animals and wildlife products, and any animal whose sale the law limits;
• adult content and sexual services;
• people, personal data, accounts, and anything else whose sale is illegal where you or the buyer are.

Some categories, such as vehicles, property and pets, have their own rules, shown when you post in them. If you are not sure, ask us before you post.

Medical equipment and supplies are regulated. If you sell them, you must hold any licence or registration your country requires (for example from NAFDAC in Nigeria, the FDA in Ghana or the Pharmacy and Poisons Board in Kenya), list only products registered for sale there, give their registration number when asked, and sell sterile items only sealed and in date.

7. Checks, removal and suspension

• We check listings when they are posted or changed. Some checks are automatic: a listing using a word for an item that may never be sold is refused, and listings that look doubtful (for example a price far below similar listings, a photo another seller uses, many listings posted at once, or a new seller's first listings) wait for a person to review them.
• We may ask you to change a listing, refuse it, or remove a live one, if we think it breaks these terms or the law, or is unsafe for buyers. We tell you why.
• Anyone can report a listing, and buyers and sellers can report each other from a chat. We review reports. A moderator reads a chat only when it has been reported, or when it matters to a UdozoPay dispute.
• If you break these terms, try to defraud anyone or put people at risk, we may suspend you or close your account, and your listings leave the market. Where the law requires it, we report it to the authorities.
• If you disagree with a decision, ask us through your account or email support@udozo.com, and a person will review it.

8. Chats, offers, calls and contact details

• Keep the conversation on Udozo. Chats protect both of you: we can see them if you report a problem. Be polite, honest and lawful. Do not send spam, links, threats or other people's personal details.
• Either side can offer a price in a chat. An offer lasts 48 hours unless it is accepted, declined, withdrawn or replaced first. An accepted offer is the price for UdozoPay for 7 days. Accepting an offer says you will buy or sell at that price; it does not move any money.
• Nobody's phone number or email is on a listing. Where a seller takes calls, a signed-in buyer can ask for the seller's contact details. If the seller shares them, that buyer sees the seller's confirmed phone number and email on every listing of the seller's, until the seller stops sharing. A seller who declines can be asked again after 7 days. We limit how many sellers a buyer can ask each hour.
• A buyer can ask a seller to call them back. The seller is then given the buyer's name, confirmed mobile number and email with the listing, until the seller marks it done. We limit how many call backs a buyer can ask for each hour.
• While a seller has Udozo open, a signed-in buyer can call them in the browser about a listing. The call is relayed by our provider, so neither of you sees the other's phone number or internet address, and we do not record it. We keep who called whom, about which listing, when and how it ended, and tell a seller about a call they missed.
• Use anyone's details, or a call, only for the listing. Never ask for codes or payment in a call.
• You can block someone in a chat. They can then no longer write to you there.
• We keep chats for 12 months after their last message, longer while a report on them is open, then delete them with their photos.

9. Paying directly

Many people meet, look at the item and pay directly. We take no part in those payments and cannot recover money paid outside UdozoPay. The Safe Trade Guide on udozo.com gives each category's checks. In short:

• meet in a busy public place in daylight, and bring someone if you can;
• inspect the item, and check it works, before you pay; check papers for vehicles and property;
• never pay a deposit, an "inspection fee" or a delivery charge in advance to someone you have not met;
• keep the chat on Udozo, and be wary of anyone who pushes you to another app, or to pay or be paid in a hurry;
• never share codes, passwords or card details: Udozo never asks for them;
• report anything suspicious from the listing or the chat.

The guide gives advice. It is not a promise that a trade will be safe, and following it does not make Udozo part of the sale.

9a. Buy orders

Where buy orders are open, a buyer can ask to buy a listing at a price with Buy this. A buy order is an agreement between the buyer and the seller: Udozo is not the seller or the buyer, does not hold the money, and cannot recover money paid outside UdozoPay. Section 9 applies to every buy order.

• The seller has the hours shown to accept, offer another price or decline. Without an answer the buy order ends. A price the seller offers is answered by the buyer in the same time.
• Once accepted, the item is held for the buyer: it cannot be accepted for someone else, or bought with UdozoPay, while the buy order is open. Meet within the days shown; the seller can give more time once. Either side can cancel, or say the sale did not happen, before it is marked sold.
• The seller marks the buy order sold only once the buyer has paid and has the item. The buyer can say they bought it; if the seller does not answer within 3 days, it is recorded as sold.
• A buyer can say they did not buy it within 7 days of the seller marking it sold. Marking a sale that did not happen, or denying one that did, breaks these terms. When buyers say they did not buy from a seller three times in 90 days, we pause that seller's buy orders for 30 days, and we may suspend accounts that misuse buy orders.
• Completed buy orders are the record of who bought what on Udozo, which we use to let buyers review sellers when reviews open.
• We limit how many buy orders a buyer can have open and send each day, and we may refuse them between accounts that look like one person.

9b. Reviews and ratings

Where reviews are open, a buyer who completed a purchase (a UdozoPay order released to the seller, or a buy order the seller marked sold) can review the seller once for it, within the time shown (30 days unless the market says otherwise): positive or negative, and neutral where the market offers it. A negative review says what went wrong.

• Reviews are public on the seller's page and their listings, with the reviewer's first name and initial, their photo if they have one, the item and the month. A seller's positive share counts the last 12 months, each buyer once (their latest review), and leaves neutral reviews out.
• Each review is a conversation: the seller can reply, the reviewer can add to it, and other buyers who bought the same item (the same brand and model, else the same listing) from the same seller in the last 12 months can say whether they agree. Each person may write a few times, and a conversation closes after 12 months.
• A review can be changed three times within 30 days, or withdrawn. Earlier versions are kept for Udozo's moderators, and a review changed after the seller replied says so.
• Not allowed: reviews of purchases that did not happen, reviewing yourself or someone you work with, reviews paid for or given in exchange for anything; sellers offering refunds, discounts or gifts to change or remove a review, or pressuring a buyer; buyers asking for anything in exchange for a good review or for removing a bad one; contact details, links, other people's personal details, threats or abuse. Contact details and links are hidden automatically.
• Anyone can report a review or a reply. Udozo's moderators read reported reviews, and may hold a review before it shows (for example from a new account), remove it or a reply, close a conversation, or stop someone writing reviews (for 180 days for faking or extortion). We tell the reviewer when their review is removed and why; ask us to look again through Contact us.
• Reviews are people's opinions, not Udozo's. They do not change how listings are ranked, and Udozo does not edit them, except to hide contact details and links.

Private ratings: where they are open, after a chat, call, call back or contact request about a listing, the buyer can privately rate how the seller dealt with them (replies, helpfulness and courtesy, with optional tags and a note for Udozo's team). They are never public. The seller sees only a summary once five buyers have rated them, counted up to the previous day, never who rated them, which listing or any note. Each buyer rates a seller about a listing once, and a seller at most once in 30 days. Udozo's team reads them, may leave a rating out of a summary, and looks into any rating saying the seller asked for payment outside Udozo or before the item was seen.

Seller scores: where they are shown, Udozo's assistant, Anjio, works out each seller's scores every night from what happens on Udozo (how fast they reply, how often they answer buyers, whether prices stay as listed, how prices compare with similar listings, completed sales and reviews), each from a minimum number of them. Buyers see only words (such as "Usually replies within an hour"), a band from Good up, and the strongest points; sellers see their numbers and tips. Anjio may write one or two sentences about a seller from those figures only; it is checked before it shows, can be imperfect, and sellers can report it. Scores never change how listings are ranked, and nobody can pay for one. How it works is explained on udozo.com/help/how-anjio-rates-sellers.

10. Shop assistants

• An AI assistant, Anjio (or another named assistant in your country), answers questions about Udozo, finds and compares listings, and helps sellers write listings, price them and reply to buyers. It always says it is an AI assistant.
• It can be wrong. Check what it says against the listing and the seller. Price ranges come from similar listings on Udozo; they are not valuations, offers or guarantees.
• It never acts for you. It cannot buy, sell, pay, message anyone or change a listing. Its suggestions change nothing until you accept them, and you are responsible for what you post or send.
• Signed in, you can ask for a person at any time, and your conversation is passed to our support team.
• Do not tell it personal details it does not need. It hides numbers that look like phone numbers, card numbers or codes before they are sent. There is a daily limit on questions. The privacy notice says what is sent to the AI provider and how long we keep conversations.

10a. Udozo on WhatsApp, and wanted requests

• Where Udozo is on WhatsApp in your country, you can use it from Udozo's own WhatsApp number: find listings, chat with buyers and sellers, ask for a call back or contact details, post an ad step by step and post wanted requests. These terms apply there as on udozo.com, with the same rules for listings, chats and what may not be sold.
• To do more than search, connect WhatsApp to your Udozo account: it connects by itself when WhatsApp uses the mobile number confirmed on your account, or with the one-time code from Profile, WhatsApp. A WhatsApp number never makes an account, and is connected to one account at a time.
• Chats are relayed through Udozo's number: the other person sees your first name and initial and your messages, never your number. What you write on WhatsApp goes into the listing's chat on Udozo, marked as sent from WhatsApp, and replies come back to WhatsApp. Never send codes or passwords, and never pay before you see the item.
• A seller may choose Let buyers WhatsApp me directly in Profile, WhatsApp (it is off until they choose it). Then Contact seller on Udozo's WhatsApp gives a signed-in buyer the seller's first name and initial and the WhatsApp number they connected, so the buyer can message or call them on it outside Udozo. Sellers are told who got their number, a buyer can get at most 20 sellers' numbers a day, and it is never given to a buyer the seller blocked. Use it only to ask about and buy what is listed: never to spam, harass, sell the number on or pay ahead outside Udozo. What you agree outside Udozo is between you and the other person; UdozoPay only covers payments made through Udozo. Turning the choice off stops new buyers getting the number, but buyers who already have it keep it.
• Where Udozo's AI shop assistant answers on WhatsApp, questions you send Udozo's number (and everything after Ask in its menu) are answered by it, as on udozo.com: it is an AI, it can be wrong, it never acts for you and never asks for codes or payments, and a person from Udozo's team can take over. It never answers inside a chat between you and a buyer or seller.
• Udozo writes to you on WhatsApp only once you connected your number or wrote to Udozo there. Send STOP at any time for no more messages, and START to come back. When you have not written for a day, WhatsApp lets us send only short approved messages, so some updates reach you as a prompt to open them.
• Wanted requests: say what you need, in a category, and Udozo tells sellers with live listings in it, nearest first. A request lasts 14 days, shows your first name and initial and what you wrote, and never your number. Sellers answer with one of their listings, which opens a chat with you. There are limits on how many you can make, and requests for anything that may not be sold are refused or removed.

11. Consumer rights and our responsibility

If you buy from someone selling as a business, you have the rights consumer law gives you against them. Sellers who sell as a business must say so in their listings and follow consumer law. These terms do not take away any right the law gives you.

We are responsible for running UdozoPay as the UdozoPay rules describe, and for holding and paying out its money correctly. We are not responsible for the items, for what buyers, sellers and resellers say or do, or for payments made outside UdozoPay.

Nothing in these terms limits a responsibility the law does not allow us to limit.

12. Changes

We may change these documents, for example when we open Udozo in a new country or add a feature. We tell you before a change that affects you takes effect, and ask you to accept the new version before you next post a listing or use UdozoPay. An order already requested follows the terms and fees shown when it was asked for.

13. Law and contact

These terms are governed by the laws of the Federal Republic of Nigeria. Tell us first: most problems are put right there. You keep any rights you have under the law where you live.

Ask for help from your account, or email support@udozo.com. For privacy and legal requests, email legal@udozo.com.