Frequently asked questions

Find it by searching or browsing a category, then chat with the seller, call them in the browser, or ask them to call you back. Where the seller offers it, Buy with UdozoPay holds your money until you have the item.

Yes. Meet the seller in a busy public place, check the item, and only then pay. Never pay in advance for something you have not seen, unless you pay with UdozoPay.

Press Call seller on the listing while the seller is on Udozo. The call goes through Udozo, so neither of you sees the other's number, and it is not recorded. You can also ask the seller to call you back, or ask for their contact details, which they choose to share.

Yes. Open the chat on the listing and make an offer. The seller can accept, decline or reply, and an accepted offer can be paid with UdozoPay at that price.

UdozoPay holds your payment until you have the item. You pay from your Udozo wallet, the seller hands it over or sends it, and the money goes to the seller only once you confirm, or the time to raise a problem has passed.

A small fee, shown before you ask for a UdozoPay order and before the seller accepts one. The fee depends on your country.

Open a dispute from the order before you confirm you received it. Udozo looks at what both of you send and decides whether the money goes back to you or to the seller.

Only when you meet, once you have checked the item and are happy with it. The code releases your money to the seller. Udozo never asks for it.

No. Signing up and listing are free. UdozoPay orders carry a small fee, shown before you accept one.

Press Sell, add clear photos, a title, the price and the category, then where you are. Your ad goes live once it passes our checks; a first ad may be reviewed by our team.

By chat, and by calls in the browser, call backs and contact requests, unless you choose chat only on the ad. Your number is never shown on the page: you decide who gets it.

Once the buyer has the item, the money is released to your Udozo earnings, and you withdraw it to your own bank account.

On Seller HQ you open a store, choose listings that suppliers open to resellers, and set your own price within their limits. The supplier delivers to your buyer and you earn the difference, less Udozo's fee. You never hold stock.

Not to sell your own things. To open a store on Seller HQ, your business passes a quick check first; if you are unregistered, your own identity check is enough.

It keeps Udozo safer: every account confirms its email and mobile, so buyers and sellers know they are dealing with a real person.

On the sign-in page, choose Forgot password. We email you a code to set a new one.

Use Report this listing on the listing, or Report in the chat. Our team reviews every report. You can also block someone in the chat.

Never. Udozo will not ask for your password, a code we texted or emailed you, or a UdozoPay release code. Anyone who does is not Udozo.