Seller terms

1. About these terms

Udozo is owned and operated by De-Golojan Technologies Ltd (RC 1606658) ("Udozo", "we", "us").

These terms apply when you open a seller account on Seller HQ (shq.udozo.com) and sell suppliers' listings on your own stores. They sit alongside the terms of use, the UdozoPay rules and the privacy notice.

"You" means the business that holds the account, and includes the people you add to your team. "Suppliers" are Udozo sellers who open their listings to resellers. Some features are open only in some countries or on some plans; a section describes one only once we switch it on for you.

2. Your account and checks

• You must be a business, or a person acting in the course of business, 18 or over, and based in a country where we accept sellers. Your country is fixed when you sign up, and you trade in its currency. You give the owner's mobile number from that country, and confirm it later with a code we text it (where we can text numbers there).
• Before your stores can take live orders, your business passes our business check on Udozo Verify (verify.udozo.com). If your business is unregistered, the owner's own identity check is the business check. If it is registered, you give us its registration certificate, proof of its address and a document naming its directors or owners. We may ask for more, refuse an account, or keep it in test mode.
• Everything you give us must be true, complete and yours to give. A false or borrowed document, or someone else's identity, ends your account, and we may report it.
• You may invite staff and give them roles. You are responsible for everything done in your account, by you, your team or anyone using your sign-in details or API keys. Keep them secret, and tell us at once if you think one has been misused.
• Test mode lets you try Seller HQ with test money and test orders. Nothing in test mode is real.

3. How reselling works

• The supplier owns and sells the item. The supplier is the seller of the item and gets it to your buyer. Your store is where it was bought. You never own or hold the item, and never hold your buyer's money: Udozo holds it until the buyer has the item.
• Your catalogue lists suppliers' listings from your own country. Your stores sell only to shoppers from your country.
• You earn the difference between your price and what the supplier receives, less our fee on it, as the UdozoPay rules describe. It is added to your earnings when the order is released.

4. No setup fee

Opening a seller account and taking your stores live is free: there is no setup fee.

5. Every feature, no monthly charge

• Every store has every Seller HQ feature: your own domains, your brand alone on your store's pages, store traffic, your team and chat with us. There is no plan to choose and no monthly charge.
• If we introduce a setup fee or paid plans, we will tell you in Seller HQ and by email at least 30 days before anything is charged, with the prices and what would change. You can close your account before then.

6. What you pay for

• You pay for what you buy in Seller HQ, such as domains (section 9), and our fee on your resale earnings (section 3).
• We show every price before you confirm.

7. Your wallet, invoices and what you owe

• You have a wallet in your country's currency and one in US dollars, and can move money between them at the rate we show before you confirm. Your country's wallet pays for domains and anything else you buy from us; when it is short, we may use dollars you topped up to cover the difference.
• Money you top up can only be spent on what you buy from Udozo and what you owe. It cannot be withdrawn or paid out.
• Each store has a monthly invoice, and your account one for what is not tied to a store, listing every charge. Each charge is taken from your wallet when it happens.
• When your wallet cannot cover a usage charge, the rest is owed to us, up to your credit limit. It starts at US$10. Once you have paid a full month's invoice in full and owe nothing, you can raise it a step at a time in Seller HQ, up to US$100. An invoice unpaid after its due date lowers it a step. At the limit, usage we would charge for, such as buying or renewing domains, stops until you pay. Your next top-ups pay what you owe first.
• If we credit your wallet by mistake, or a payment we credited is reversed, we may correct your balance. Your balance is not a bank account and earns no interest.

8. Your earnings and payouts

• Your earnings from released orders become withdrawable once the payout hold for your country has passed, so that a reversed payment can still be put right.
• You can withdraw them to a bank account in your business's or verified owner's name, or, where we offer it, to a mobile money wallet on one of the owner's own confirmed phone numbers, above the minimum for your country. A new payout account can be used 24 hours after it is added. Only the account's owner adds one.
• The mobile money provider's fee comes out of the amount you withdraw; Seller HQ shows what will arrive before you confirm. Money sent to the wallet you chose cannot be recalled by us.

9. Your stores and domains

• You can run any number of stores, each with its own name, address and design. These terms apply to all of them.
• Each store starts as a test store on its own address on udozo.com (for example yourstore.udozo.com). That address is for testing only: orders there are practice, and no real money moves. You do not own it, and it ends when the store is closed. We may refuse or change a name that is misleading, offensive, infringes someone's rights or is reserved.
• A store goes live only on its own domain, once your business check has passed. Once live, its udozo.com address sends visitors to the domain. If the store loses its last working domain (expired, suspended or disconnected), it goes back to test mode and we tell you.
• You can connect a domain you already own. You must own or control it, and you remain responsible for it.
• You can buy a domain through Seller HQ. We buy it from our registrar partner in your name and contact details: you are its registrant and own it, under the registrar's terms and the rules of its ending. Give true contact details; the registrar may email you to confirm them, and may suspend the domain if you do not.
• We show the first year's price and the renewal price together before you buy. A domain is not refundable once registered.
• We remind you before a domain expires. With automatic renewal on, we renew it for a year from your wallet about 14 days before it expires. If your wallet cannot pay, we tell you and try again. An expired domain stops serving your store, and after the registrar's grace period it can be lost for good.
• You can ask for a domain's transfer code in Seller HQ, subject to the registrar's rules, and move it to another registrar.
• We may suspend a domain, or ask the registrar to, if it is used for fraud, phishing, spam, malware or anything unlawful.

10. Reselling suppliers' listings

• Never present yourself as the owner or maker. Your store shows each listing exactly as its supplier wrote it, with the supplier's name and a link to their page, and you cannot change it. Do not claim, anywhere on your store or to buyers, to own, make or stock the items, or say anything about them the supplier did not say. Breaking this is a strike, and repeated, we suspend your reselling or your account.
• Your one note per listing shows only once the supplier approves its exact words, and they can take that approval back. It must be plain words, with no links, phone numbers, email addresses or handles.
• You sell from the supplier's price, or a lower floor they agree in a deal, up to their markup limit, and never above our markup cap for your country. A price set as a markup follows the supplier's price. A fixed price that falls outside the limits after a change stops selling until you reprice it.
• A deal a supplier offers applies once you accept it, to new orders only, and either of you can end it.
• A supplier can pause a listing, end its resale or stop you reselling their listings at any time. Their listings then leave your stores at once; orders already paid continue.
• Your chat with a supplier stays on Udozo, and you see each other's confirmed phone numbers. Use them only for your work together. Never ask a supplier, or let a buyer, pay outside Udozo for an item sold through your store.

11. Orders and your buyers

• Your buyers pay only from their Udozo wallet, as the UdozoPay rules describe. Nothing is yours before the order is released.
• You and the supplier both write to the buyer in the order's chat, and the buyer sees every message as from your store. No links, bank details or requests to pay outside Udozo.
• Once the supplier accepts, you see the buyer's name, phone number, email and delivery address. Use them only for that order, never for anything else, and only until 30 days after it ends. We record every time they are opened.
• You can cancel an order before it is handed over or shipped; the buyer gets all their money back. Each cancellation counts as a strike.
• If a buyer disputes an order, you take part with the supplier. Tell us honestly what your store and its note said. We decide, and our decision is final on Udozo, without affecting anyone's legal rights.

12. Strikes and reports of your store

• Buyers and suppliers can report your store, for example for claiming to own or make the items, saying what the supplier did not, asking for payment outside Udozo or misusing a buyer's details. We review each report and tell you if we uphold it.
• Cancellations, disputes lost because of your store, and upheld reports each count as a strike. They count together over 90 days. At the limit for your country (3 today), your stores cannot take orders until we review it; orders already paid continue.
• Repeated or serious breaches can end your reselling or your account.

13. What you publish on your stores

You can write your stores' words, upload logos and images and arrange their pages. You are responsible for all of it. Everything you publish must:

• be yours to use: you own, or have permission to use, every logo, image, name and text;
• be honest: no misleading claims about items, prices, delivery or availability, and no claim that Udozo or a brand endorses you;
• contain no one's personal data, and never ID documents or card details;
• be lawful and decent: nothing illegal, hateful, violent, sexual, defamatory, threatening or harmful to children, no malicious code, and no attempt to collect sign-in or payment details;
• keep buyers on Udozo's checkout: never ask them to pay or contact you outside the store for an order placed through it.

Some words claiming ownership of items are refused when you save or publish a page. You give us a worldwide, royalty-free licence to host, copy, resize, display and deliver what you publish, only to run your stores. You keep ownership, and the licence ends when you remove it or close the store, apart from copies the law or short-lived backups keep.

We may review what you publish at any time. If it breaks these terms or the law, or someone credibly complains, we may remove it, unpublish a page or suspend the store, and tell you why unless the law prevents us. If a claim is made against us because of what you published, you must cover our reasonable costs of dealing with it.

14. Using our API

• Each API key and webhook endpoint belongs to one of your stores. Keep keys and webhook secrets secret, use only the permissions you need, and replace a key you think has leaked.
• Verify our webhooks' signatures, and treat our API, not a webhook, as the record of an order. Buyers' details are never sent in webhooks.
• Stay within our rate limits, and do not test our security, scrape the catalogue for others or resell API access.

15. Things you must not do

• Break the law, including consumer, tax, sanctions, anti-money laundering, data protection and advertising laws.
• Use stolen payments or identities, or create orders or accounts to abuse a promotion or a free domain.
• Help anyone get around our checks or limits, or interfere with Udozo, suppliers, other sellers or buyers.

We may refuse an order, hold money we reasonably believe is linked to fraud or a breach of these terms while we investigate, and report suspicious activity where the law requires it.

16. Suspension and closing

• You can close your account once your orders and disputes are settled.
• We may suspend your account or a store at once if you break these terms, if the law or a regulator requires it, or to protect buyers, suppliers or Udozo. We tell you why unless the law prevents us, and lift it when the reason has gone.
• We may end these terms with 30 days' notice, or at once for a serious breach.
• When your account closes, your stores go offline. We pay out your withdrawable earnings after the payout hold, less what you owe us. Money you topped up is spent only on what you owe. Domains you bought stay yours to transfer.

17. Responsibility, changes and law

We run Seller HQ with reasonable care and skill. We are not responsible for what suppliers or buyers do, or for registrars and payment partners failing, beyond putting right what we can. Nothing in these terms limits a responsibility the law does not allow us to limit.

We tell you in Seller HQ or by email at least 30 days before a change that is not in your favour takes effect, unless the law requires it sooner. If you do not agree, you may close your account before it does.

These terms are governed by the laws of the Federal Republic of Nigeria. Questions: support@udozo.com; legal and privacy requests: legal@udozo.com.