Connect Centre agreement

1. About this agreement

Udozo is owned and operated by De-Golojan Technologies Ltd (RC 1606658) ("Udozo", "we", "us").

Udozo Connect is the part of Udozo that makes sure goods and money change hands safely: UdozoPay, shipping with tracking, and Connect Centres. A Connect Centre is an office, run by you, where sellers send items and buyers collect them.

This agreement applies when you apply to run a Connect Centre on connect.udozo.com, and while you run one. It sits alongside the terms of use, the UdozoPay rules and the privacy notice. "You" means the person who applies and the business they apply for, and includes the staff you add.

2. Applying

• Anyone with a Udozo account can apply in a market and state where Udozo Connect is open. What you tell us about your business and office must be true, and the photos must be of your own office.
• Before you send an application you pass Udozo's identity check, confirm your mobile number and accept this agreement.
• Our team reviews your application online and may ask you to change something. If it is in order, our staff or an agent we trained visits your office at a time agreed with you. We approve an application only after the visit.
• We may reject an application, with our reason. We do not have to approve any office.

3. The deposit

When you send your application you pay the deposit for your market from your UdozoPay wallet. The amount is shown before you send it.

• If we reject your application, or you withdraw it before it is approved, the deposit goes back to your UdozoPay wallet in full.
• Once your centre is approved, we keep the deposit while it runs. It covers what your centre owes buyers, sellers or Udozo for items it loses or mishandles while it is responsible for them.
• When your centre closes and holds no items, we return the deposit less anything your centre still owes.

4. Running your centre

• Keep the opening hours and capacity you gave us, and tell us on your dashboard when they change or you close for a holiday.
• Check each item in against its order and photos, take check-in photos, shelve it in a place you record, and hand it over only to the buyer who gives the order's release code, or to the seller with their return code, or to Udozo.
• Let the buyer inspect the item at the counter before the code is entered. If they refuse it, record why with photos and keep it.
• Never open, use, lend, sell or give away an item, or charge anyone anything outside Udozo.
• Keep every item safe from theft, damage and the weather, and tell us at once if anything happens to one.
• Your staff act for you, and you are responsible for what they do.

5. Holding times, returns and Loss of care

Udozo sets these rules for each market and shows them on your dashboard. At launch in Nigeria:

• A buyer has 72 hours to collect free. After that, demurrage of 2.1% of the order's shipping charge is charged for each day, with no limit.
• If the buyer has not collected the item after 7 days, you request a return to the seller. The seller accepts it, or Udozo approves it; if nobody answers within 48 hours it is accepted automatically, and everyone is told.
• The seller then has 7 days to collect the item. After that the item is in Loss of care: you are no longer liable for damage to it or its loss, but you are still responsible for keeping it safe and handing it over properly. Demurrage carries on, and the seller pays a daily penalty of 2.1% of the shipping charge, at most ₦500 a day.
• After 30 days in Loss of care the item is abandoned, and Udozo collects it from you and takes it to its warehouse. Udozo may sell it at auction after 90 days.

6. What you earn

• 70% of the Connect fee buyers pay for the orders you hand over, and 70% of the demurrage and Loss of care penalties on items you hold. Udozo keeps the rest.
• Your earnings are paid into your Udozo account and you can pay them out to your bank account.
• We may change these shares or rates with 30 days' notice. Nothing is owed for items you refuse in error, lose or hand to the wrong person; what they cost may be taken from your earnings or your deposit.

7. Buyers' and sellers' details

You see a buyer's name, phone number and order so you can hand over the right item, and a seller's when they collect a return. Use them only for that, keep them private, and never contact anyone about anything else.

8. Your record, pausing and closing

• We keep a record of how your centre does: items received and handed over on time, refused, uncollected, lost or disputed.
• We may pause your centre (it takes no new items while it finishes what it holds) or close it, saying why, if it breaks this agreement, falls below the standard we expect, or puts buyers, sellers or Udozo at risk.
• You may close your centre at any time once it holds no items. Tell us first on your dashboard.

9. Changes and the law

We may change this agreement. We tell you at least 30 days before a change that affects you takes effect, and ask you to accept the new version.

This agreement is governed by the laws of the Federal Republic of Nigeria. Ask for help from your dashboard, or email support@udozo.com.