How Anjio rates sellers
Anjio, Udozo's assistant, works out each seller's scores every night from what happens on Udozo: replies, answers to buyers, prices and completed sales. Nobody pays for a better score, and a score never changes how listings are ranked.
What is measured
- Reply timeHow long the seller usually takes to send a first reply in a chat over the last 90 days. A chat left without a reply counts as a week.Public, in words, from 5 chats.
- Answering buyersHow many buyers' chats, calls, call backs, offers and UdozoPay requests the seller answered over 90 days.Public, in words, from 8 requests.
- Keeping to pricesWhether prices stay as listed: prices raised within a week of a buyer asking, "price on request" and sales above the listed price count against it.Public only when strong, from 5 listings.
- Prices against the marketHow the seller's live prices compare with similar listings (same category, condition, brand and model) on Udozo. Very low prices are never rewarded.Public only when strong, from 3 listings.
- Completing salesOver 180 days: sales completed, against those cancelled after accepting, not answered in time, or that the buyer said did not happen.Public only when strong, from 3 sales.
- ReviewsBuyers' reviews over the last year, one voice per buyer, weighed with the market's usual reviews so a few cannot swing it.Public only when strong, from 3 reviews.
- How buyers rate your dealingsBuyers' private ratings of how the seller dealt with them before buying.Never public: only the seller and Udozo see it, from 5 ratings.
What buyers see
How fast the seller usually replies and how often they answer, in words; their band (Excellent, Very good or Good) when they are at least Good; and the measures they do best. Never a number.
A seller with too little activity is shown as a new seller: not enough to rate yet.
What sellers see
Every score with how many chats, requests, listings, sales or reviews it is based on, and tips on what would help, in Reviews > Private ratings in their account.
Anjio's summary
Anjio may write one or two sentences about a seller from these figures only: never from names, messages, reviews' words or prices. Each one is checked before it shows (only numbers from the figures, no claims that a seller is safe or guaranteed, no advice about paying), and it can be imperfect.
Sellers can report a summary they think is wrong, and Udozo's team can hide it or have it written again.
Think a score or summary about you is wrong? Report it from your account's Reviews, or contact us.